🇬🇧 In the above box, please enter your OCS parcel number, your own reference number, or the final mile parcel number and then click the magnifying glass.

• Parcels in Customs – If your parcels are being held by a countries customs team, OCS Worldwide cannot influence its release and the parcel can only continue on its journey once customs are satisfied that the parcel meets in country compliance.
• Exchanges or Refunds – If you are looking for an exchange, or refund for your item, please contact the retailer, or supplier that you purchased the goods from. OCS Worldwide is a carrier partner and cannot initiate a refund or an exchange.
• Address Changes – If you would like the original delivery address changed or amended, please contact the retailer or the supplier who sold you the goods. OCS Worldwide cannot make changes to any addresses in flight.

To speak to one of our Customer Care team, please call us on +44 (0)20 7640 3800. Please remember that calls outside of the UK will be subject to international dialing charges. Alternatively, you can email the team at talk2us@ocsworldwide.co.uk.

🇪🇸 In the box above, enter your OCS package number, your own reference number, or the last mile package number and click on the magnifying glass.

• Packages in customs: If your packages are held by a country’s customs team, OCS Worldwide cannot influence their release and the package can only continue its journey once customs verifies that it complies with the country’s regulations.
• Exchanges or refunds: If you would like an exchange or refund for your item, please contact the seller or supplier from whom you purchased the products. OCS Worldwide is a shipping partner and cannot request a refund or exchange.
• Address changes: If you wish to change or modify the original delivery address, please contact the seller or supplier who sold you the products. OCS Worldwide cannot make address changes during the flight.

To speak to a member of our Customer Care team, please call us on +44 (0)20 7640 3800. Please note that calls outside the UK will be subject to international dialing charges. Alternatively, you can email the team at talk2us@ocsworldwide.co.uk.

🇵🇹 At the top, enter the tracking number of your OCS order, your reference number or the tracking number of the last stage of delivery and click on the magnifying glass

• Encomendas na Alfândega:  If your encomendas are detained by the alfândega of a country, OCS Worldwide cannot influence your release and the encomenda will only be able to continue travel after the alfândega confirms that the encomenda complies with the country’s regulations.
• Terms or Refunds:  If you wish to exchange or receive a refund for your item, contact us as the seller or supplier of the purchased product. OCS Worldwide is a third party carrier and cannot initiate a refund or a truck.
• Straightening Alterations:  If you wish to alter or modify the original delivery straightening, please contact the seller or supplier who sold the product. OCS Worldwide cannot make any straightening alterations during transportation.

To speak with a member of our Customer Service team, dial +44 (0)20 7640 3800. Please note that international calls are subject to international call rates. Alternatively, you can send an email to the team at talk2us@ocsworldwide.co.uk.

🇫🇷 In the ci-dessus champ, see your OCS colis number, your own reference number or the final suivi number of the colis, then click on the loupe.

• Colis en douane : If your collis is retained by the douanier services of a country, OCS Worldwide has no influence on your rights. The colis ne pourra poursuivre son achaminement qu’une fois que les douanes auront vérifié sa conformité à la réglementation en vigueur dans le countrys.
• Changes or refunds : If you want to change or obtain a refund, please contact the seller or the fournisseur until you have made your request. OCS Worldwide is a transport partner and does not require any refund or exchange.
• Address Modification : If you have modified the initial shipping address, please contact the seller or the supplier. OCS Worldwide does not allow you to modify the addresses in the course of employment.

Please contact our service client, please contact us at +44 (0)20 7640 3800. Please note that the applications after the foreign exchange are from international applications. You can also send a courriel to the team at the address talk2us@ocsworldwide.co.uk.