When it comes to returns, EcHo’s reverse logistics offers the full package. Customers change their mind, items don’t fit… it happens, and by providing returns reassurance, you’ll get web traffic to the checkout – not checking out the competition.
Available in main markets, our online user-friendly returns portal can be branded and customised to your specification and is mobile, tablet and laptop responsive. Customers self-select from a choice of reasons for return, which can be as unique as your business is.
Returns can be free or customer paid, our portfolio also offers PUDO and Parcel Point options in Australia.
We offer condition verification before goods are physically returned to your UK depot which allows you to:
- Ensure items are returned as described before they are sent on their journey back to you
- Refund the customer at the earliest opportunity, even before the goods arrive back at their origin, providing excellent customer service.
Make a return with EcHo’s reverse logistics. Even if you currently use a different international carrier to deliver, we can help.